- Refund Processing Time
All refund requests will be processed in accordance with the institution’s policies, as chosen by the candidate or approved by the institution. Refunds will be credited to the original payment method used for the transaction
- How to Request a Refund
To request a refund, please contact us at support@lumeenedu.com or call our helpline at (+91 92661 51021). Kindly provide the following details:
- Name
- Service purchased
- Date of purchase
- Reason for refund request
Finally, the refund will be processed according to the directions provided by the Helpdesk at the time of the request.
- Exceptions
- In cases of exceptional circumstances (e.g., medical emergencies, etc.), we may evaluate your request on a case-by-case basis. Please reach out to us for assistance if you believe your situation warrants special consideration.
- Non-Refundable Services
Certain services, such as application fee payments, visa services, or third-party service fees, are non-refundable once processed or submitted. These services are handled by external organizations or institutions, and the fees are applied based on the selected stream and the documentation provided
- Changes to the Refund Policy
- We reserve the right to modify or update this refund policy at any time. Any changes will be communicated on our website, and the updated policy will apply to all future transactions.